Refunds and cancellation

Cancelling

Open your dashboard, go to Billing and choose Cancel subscription. That is the whole process. There is no retention offer to click past, no email to send, no phone number to call and no notice period.

Cancellation takes effect at the end of the period you have already paid for. Until then nothing changes: you keep every feature of your plan, and you will not be charged again. To avoid a renewal, cancel before the renewal date shown on the Billing page.

What happens to your codes afterwards

Static codes are unaffected, permanently. They carry their destination inside the pattern and never contact us, so cancelling cannot touch them.

Dynamic codes keep redirecting for at least 90 more days. After that, a code people are still scanning goes on working indefinitely: only a code nobody has scanned for 90 days stops, and then it serves a page saying the code is inactive rather than an error. We email you when the plan ends, before any code stops, and when one does.

Cancelling deletes nothing. Your codes, short links, destinations and scan history are kept, so reactivating turns everything back on with the same links and no reprinting.

Deleting your account is different from cancelling: after a 30-day window to change your mind, deletion erases the destinations permanently, so the codes cannot be brought back. Deleting an account does not refund the current period. If you might want the printed codes again, cancel rather than delete. See the privacy policy for what deletion removes.

When we refund

• Fourteen days to change your mind, for any reason. Ask within 14 days of a payment and we refund it in full, wherever you live and whether you bought as a person or for a business. The 14 days run from the payment itself, not from the day you signed up. You do not have to give a reason and we will not ask you to sit through one. Email us from the address on the account, saying which charge you mean. This is our own promise, on top of any legal right below, and it is honoured by a person reading the email rather than by a form.
• The service did not work. If your dynamic codes did not redirect, or a paid feature did not do what the pricing page says, because of a fault on our side, we refund the affected part of the period. Tell us within 30 days of the problem.
• A billing error or a duplicate charge. If we charged the wrong amount, charged you twice for the same thing, or charged you after you had cancelled, we refund the amount that was wrong. Tell us within 60 days of the charge.
• Where the law requires it. Nothing in this policy takes away a refund that the law where you live gives you. The main one is below.

If you are a consumer in the EEA or the UK

If you live in the European Economic Area (which includes Norway) or the United Kingdom and buy a plan for personal rather than business use, you have a legal right to withdraw from the purchase within 14 days of the day you bought it, without giving a reason. To withdraw, tell us within those 14 days by email, saying which purchase you mean. Cancelling in the dashboard alone only stops the next payment, so write to us as well.

We then refund the payment within 14 days of hearing from you. Because the plan is switched on the moment you agree to it, we may keep an amount in proportion to the days you had the service before you withdrew, where the law allows that. The right applies to a new purchase, not to a renewal of a subscription you already had, and it does not apply to purchases made for a business.

When we do not refund

• A change of mind more than 14 days after the payment. Inside those 14 days we refund it, no reason needed, as above.
• A renewal you forgot to cancel, once its own 14 days have passed. Monthly and annual plans both renew until you cancel, and the Billing page shows the next renewal date and amount. An annual Starter plan is $50.00 charged at once, so please check the date — and if you spot it within a fortnight, write to us and we will refund it.
• The unused part of a period after you cancel or delete your account. You keep the plan until the period ends instead.
• Accounts suspended or closed for breaking the acceptable use policy or the terms.
• Problems caused by something outside our service, such as a printing error or a destination site that is down.
• Requests that look like misuse of this policy, such as buying and withdrawing again and again.

Two cases are handled automatically and need no request: when you switch to a different plan, any credit for unused time on the old plan that Whop cannot apply is refunded to your card, as the Billing page shows. And if you end your plan because you object to a new sub-processor under our data processing agreement, we refund prepaid fees for the unused period, as that agreement says.

How to ask

Email support@qrsalt.com from the address on the account and say which charge you mean. We may ask for details to check the request, and we try to reply quickly. Refunds go back to the original payment method through Whop, our payment provider, and usually arrive within five to ten working days depending on your bank.

Chargebacks

If a charge looks wrong, please write to us before contacting your bank: we can usually sort it out faster. If a chargeback is opened, we may suspend the account while it is resolved, and a suspended account's dynamic codes stop redirecting. That is rarely what anyone wants when the codes are already printed.

What we will never do

• Advertise a low introductory price that renews at a much higher one. The price you see on the pricing page is the price that renews, at $5 a month or $4.17 a month equivalent on the annual plan.
• Pre-select an annual plan without showing the full amount charged today.
• Renew a subscription on a period shorter than the one you agreed to.
• Hide cancellation behind a support conversation.

Related

Billing terms are set out in the terms of service. If anything here conflicts with a right the law gives you, the law wins.